My Account

Why am I not able to sign up for an account?
You will be unable to create an account if you already have a Pinnacle account, as we only allow one account per customer. If you see an error message sayin...
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Why am I unable to log in to my account?
There are several reasons why you may be unable to log in to your account: New account - not yet activated If you have a newly created account, you wil...
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Can I change the currency used on my account?
The default currency used for Swedish customers is Swedish Krona and this cannot be changed.
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Can I keep my current Pinnacle account if I move to Sweden?
If you are moving to Sweden, please inform us and we will close your existing account after you have withdrawn your funds. You will then be able to create a...
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I registered at Spelpaus and now I cannot log in to my Pinnacle account. How do I withdraw my funds and what will happen to my pending bets?
If you have registered at Spelpaus and you have pending bets and/or available funds in your Pinnacle account, please contact Customer Services and we will a...
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How do I verify my Pinnacle account?
Your account will be verified upon your first deposit with Trustly. 
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How old do I have to be to open an account and play?
You must be at least eighteen (18) years old to open an account and play.
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Can I open more than one account?
No, you are only allowed to open one account. Duplicate accounts will be closed. If you are having trouble accessing a previously made account, please cont...
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What is my Client ID?
When you complete the registration form, an email will be sent to the email address you provided with an activation link to complete the sign up process. O...
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I have forgotten my Client ID, how do I retrieve it?
If you have forgotten your Client ID, you can retrieve it using the account recovery options on our website. You must first click on the "Forgot email?...
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I have forgotten my registered email address, how do I retrieve it?
If you have forgotten your registered email address, please click on the "Forgot email?" option on the main page of our website. Please note t...
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I have forgotten my password, how do I retrieve it?
If you have forgotten your Pinnacle account password, please click on the "Forgot Password?" option on the main page of our website. It may take ...
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